Frequently Asked Questions

Go to the Customer profile of the Kaikili App
Providers must be at least 16 years old, able to work legally in USA and pass a background check in order to sign up on the platform.
No, providers must use their real name and a clearly visible photograph of themselves for their profile.
No, you must use your own single clearly visible photograph.
We have both web and mobile signup. Provider or Customer can use whichever comfortable.
No, professional certifications are not mandatory for providers.
"There are 5 step process. 1. Personal Information. 2. Set up provider service profile. 3. Complete Background process. 4. Add at least one service. 5. Add bank details."
Yes, providers can use their home or business address as their service address.
Go to the application side menu item Help. Tap on deactivate account link.
We have both web and mobile signup. Provider or Customer can use whichever comfortable.
You must be at least 18 years and update payment details.
Yes, anyone be act as customer and provider. But one should installed both applications.
Customer profile pic is optional.
We have both web and mobile signup. Provider or Customer can use whichever comfortable.
You must be at least 23 years. Passing the Kaikili background check process.
You must use ligitimate name. No fake or alias names are allowed.
"There are 5 step process. 1. Personal Information. 2. Set up provider servcie profile. 3. Complete Background process. 4. Add at least one service. 5. Add bank details."
First Name, Last Name, Date of Birth, Gender etc.
Service profile describes about the provider full service profile. Specifically mention any exclusions and credits. Detail to standup uniqness about your service offerings. More and attractive information will brings more customer hires. Application will have option to upload the photographs.
No, provider must use own single clearly visible closeup photograph.
A criminal conviction within the last seven years for a felony, violent crime or sexual offense. Also, failure in Kaikili's 7 year background check process.
Provider should be at least 23 years. Pass the Kaikili background Check Process. Eligible to work as per work authorization guidelines.
No, you cannot work as a Kaikili provider on an H1B visa as it is tied to your employer and you can only work for them.
No, you cannot work as a Kaikili provider on an F1 visa, OPT, or CPT. These types of visas are only authorized for work related to your major course of study.
You must be legally authorized to work in the United States. This may include a passport, work permit, or green card.
Yes, in order to complete the registration process you will need to provide your social security number for the background check process.
The background check process is real-time, as long as the background check is completed.
You are not entered credit card or/and bank details OR your profile may be deactivated by Kaikili.
Tap on forgot password link, It will be prompted to choose email or sms option. If its email a link will be sent to email address to reset password. If its SMS, a passcode will be sent to your mobile for resetting password.
No, you may not use an alias. Provider and Customer must use their real names, as part of building a trust and accountability in the community.
No, you cannot
The Kaikili platform values the privacy and security of personal information and encrypts sensitive information before storing it in its database.
Providers can sign up through the Kaikili app, which is available in the Google Play Store and Apple App Store.
The provider registration process has four steps: personal information and background check, setting up a service profile, adding at least one service, and adding bank details for ACH transfer.
Providers can close their account at any time through the app's side menu under "Help" and "Close account".
Yes, providers should carry their mobile phone while on scheduled services as they may need to complete transactions or communicate with the customer after the service is completed.
Providers can contact Kaikili support through WhatsApp at 601-524-5454 (601-KAIKILI) for assistance with registration or other issues.
The customer app is called "Kaikili" and the provider app is called "Kaikili Pro".
The background check process is legitimate and provided by a top-rated third-party service, and it is free of charge.
The background check process is real-time.
Personal information required for registration includes first and last name, date of birth, and gender.
Service profiles should include detailed information about the provider's service offerings, including any exclusions and inclusions, and should highlight unique aspects of the provider's services.
Customers must be at least 18 years old and have a valid payment method to sign up on the platform.
Customers can sign up through the Kaikili app, which is available in the Google Play Store and Apple App Store.
Yes, anyone can be both a customer and a provider on the platform by installing both the customer and provider app.
No, uploading a profile picture is optional for customers.
Customers can make payments through any valid credit card
Customers on the Kaikili platform are users who are looking to hire professional services such as Home Inspection, TV Mount Installation, etc.
Yes, customers can close their account by following the instructions provided in the app.
Customers can contact Kaikili support through WhatsApp at 601-524-5454 (601-KAIKILI) for assistance with registration or other issues.
No, there are no fees associated with the customer registration process.
Customers are recommended to have one account on the platform.
Yes, customers are required to provide personal information such as their name and contact details during registration.
Yes, customers can change their payment method at any time in their account settings.
You can contact the Kaikili support team through various ways such as phone, email, live chat, social media, and WhatsApp. The support team is available to assist with any questions or concerns you may have.
Schedule Direct Hire is a feature in Kaikili platform that allows customers to hire professional service providers for specific services listed on the platform.
To search for specific service availability, customers should select the "Schedule Direct Hire" option from the top drop-down menu and type "All" in the Service field.
Customers can see a list of providers available for a specific service by entering the required fields such as address, schedule service date/time, and service type, and then searching for a list of providers.
No, customers do not need to add a payment method to see a list of service providers and their pricing. However, customers will need to add a payment method before sending a request to the provider.
Once the customer taps the "Confirm Hiring" button, the provider will be notified in real-time with a Kaikili ringtone.
As soon as the provider accepts the customer request, the customer will be notified via a Kaikili notification with a Kaikili ringtone.
Yes, the provider has the option to reschedule the service or decline a request.
After the schedule service, the provider can view the customer's address details on the service details screen, or before 30 minutes of the schedule start time, the provider can tap the "On the Job" button to see a route map to navigate to the customer's location.
Customers and providers can chat after the service is scheduled on the schedule service screen. Both customers and providers will have the option to chat by tapping the "Chat" button on the bottom of the service details screen.
Customers or providers will be charged a cancellation fee of 5% of the total service value if they cancel the service after it has been scheduled.
A provider's profile will be deactivated if they continuously ignore service requests, decline all service requests, or continuously cancel scheduled services.
Customers should request services at least 24 hours in advance, as 70-80% of providers will not accept same-day service requests.
The provider has a 4 to 5 mins to accept or decline a service request, If the provider does not respond within this time frame, the request will automatically expire or cancels.
Yes, customers can rate the provider on the Kaikili platform after the service is completed. This feedback is used to help improve the overall service provided by the providers on the platform and helps customers make informed decisions when selecting providers for future services.
You can contact Kaikili's Support Team via WhatsApp at 601-524-5454 (601-KAIKILI).
You can provide feedback on the Kaikili platform through the feedback form available in the app or by contacting our customer support team. Your feedback is important to us and helps us improve the overall service provided on the platform.
A Kaikili Preferred Provider is a service provider who offers their services at market price, which is calculated based on Kaikili's computational/machine learning algorithms.
To configure a provider as a Preferred Provider, the provider can go to the service catalogue in the Kaikili Pro app, and check the checkbox at the bottom of the screen and save the changes.
Yes, providers can work for both their own prices and the Kaikili market price at the same time.
No, there are no extra fees or charges for being a Kaikili Preferred Provider.
Yes, providers can change their Preferred Provider status at any time by going through the service catalogue screen provider app.
Providers can use the "COST HELPER" feature in the app to see the market price for a given service and also check the competition around their geo-location.
No, the Preferred Provider engagement is not one to one, when a customer request is sent to all providers in a given geo-location, the first provider to accept the request will serve the customer.
The Neighborhood Shout feature on Kaikili allows service providers to proactively search for potential customers in their local area who are looking for services that the provider offers. This feature allows providers to find new business opportunities and expand their customer base.
Service providers can use the Neighborhood Shout feature by accessing it through the Kaikili Pro app. They can tap "Shout" to look potential customers based on their location and the services they offer. Providers can also customize their neighborhood discount in service catalogue pricing.
Direct Hire in Neighborhood Shout refers to customers who are looking to hire a professional immediately with specific requirements. Interested Hire, on the other hand, refers to customers who are in the process of searching for a professional but may not have specific requirements or an immediate need for the service.
Yes, service providers can offer discounts to customers through the Neighborhood Shout feature. This can help attract customers and increase the chances of getting hired.
No, Kaikili does not charge extra for using the Neighborhood Shout feature. However, regular neighborhood shout commission will apply when the service is completed through a neighborhood shout/lead.
Customers can opt-out of receiving Neighborhood Shout alerts by unchecking the relevant checkbox in their profile settings on the Kaikili app.
The frequency of Neighborhood Shout alerts will depend on the customer's settings and the availability of providers in the customer's location. Customers can adjust the frequency of alerts or turn off the alerts altogether in their profile settings.
Providers can increase their chances of getting hired through Neighborhood Shout by keeping their service offerings and pricing up-to-date and offering competitive pricing. Additionally, providers can increase their visibility by actively searching for potential customers in their area using the Neighborhood Shout feature.
Providers can use the Neighborhood Shout feature as often as they like, as long as they are not spamming customers with too many requests.
There is no set limit on the number of customers a provider can reach out to through the Neighborhood Shout feature, but providers should use this feature responsibly and not spam customers with too many requests.
If a customer does not respond to a provider's Neighborhood Shout request, the provider can reach out to other potential customers in the area. It's important for providers to remember that not all customers will be interested in their services and to not take it personally.
No, there is no signup fee for customers or providers. Signing up for the platform is free.
No, there is no monthly or yearly subscription fee. The platform is free to use for customers and providers.
No, Kaikili does not charge providers for leads. Providers can view leads in the "Neighborhood Shout" screen in the Kaikili Provider app.
Providers are only charged when they are hired by a customer. There are no other charges or fees incurred until a service is completed.
The commission rate for services hired through Kaikili is 15% of the service value.
There are no hidden charges associated with using Kaikili, except for possible charges for bi-weekly ACH transfer, which depend on the financial institution.
If a service is cancelled by a customer or provider, a 5% cancellation fee may be incurred.
Yes, providers can see the commission rate for a service when configuring pricing in the service catalogue screen in the Kaikili Provider app.
Customers can request a quote/estimation service in the same way they request other services. The flat commission fee for these services can be viewed in the service catalogue screen in the Kaikili Customer app.
No, the commission rate does not change based on the size of the job, but there may be variations between different service types.
Kaikili credits are virtual currency earned by service providers on the platform that can be used to offset the commission fees charged by Kaikili.
Service providers can earn Kaikili credits through signup, provider referrals, participating in Kaikili marketing campaigns, creating positive YouTube videos about Kaikili, and migrating from other service platforms.
No, Kaikili credits can only be used within the Kaikili platform to offset commission fees and cannot be cashed out or transferred to other accounts.
No, Kaikili credits do not expire and can be used at any time as long as the service provider's account is active.
All unused Kaikili credits will be voided and have no value once the service provider's account is closed.
Kaikili credits are applied automatically to offset commission fees on a transaction-by-transaction basis, with a maximum of 25% of commission fees able to be offset by Kaikili credits.
No, there is no limit to the amount of Kaikili credits that can be earned by service providers on the platform.
You can check your Kaikili credit balance by going to the "Kaikili Credits" section in the app. The balance will be displayed on the top of the screen.
You can earn Kaikili credits by referring other providers to join the platform, participating in Kaikili marketing campaigns, creating YouTube videos about Kaikili, and through dollar to dollar matching of YouTube views.
No, Kaikili credits can only be used towards paying the Kaikili commission on service transactions.
No, Kaikili credits cannot be transferred to another account or person. They are only associated with the account they were earned on.
If your account is deactivated or closed, any remaining Kaikili credits will be voided and will no longer have any value.
No, it is not allowed to earn Kaikili credits through multiple accounts. Each person is only allowed to have one account and any attempts to earn credits through multiple accounts will result in account deactivation.

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